What’s Next?

This is the only appropriate question to ask. Never ask, “Are we done?” I want to share a philosophy — one I’ve known for 20 years. It rings true today, and it will ring true a thousand years from now.

To illustrate the importance of always seeking the next step, I want to share a recent example involving one of our younger seasonal team members who did not (yet) understand the importance of always asking what’s next. As the world continues reopening, those in experiential industries — live entertainment, events, hospitality — are fully active again and juggling a host of new obligations. There is never a time for slacking, but now more than ever it is imperative to remain diligent.

After setting up a recent event site, one of the younger project team members asked, “Are we done yet?” He did not ask with disdain or impatience. However, that is never the right question. It’s analogous to asking, “Are we there yet?” every few minutes from the backseat during a six-hour car ride. The person may not have bad intentions, but the question can create tension and does not inspire confidence in leadership.

The question that should be asked is: “What’s next?”

That question is paramount because at all times, you simply do everything necessary. You complete every step — regardless of what it is or how long it may take. You fulfill your duties until the job is done right. To borrow a line from Bill Belichick: do your job, and do it right. Asking if the night is over suggests you may not fully understand your responsibilities.

In this case, some of the senior team members took him aside and guided him. The job was completed and completed well. But for this 19-year-old, it was important to emphasize that even in a seasonal role, “what’s next?” is the only question to ask. Demonstrate commitment to your teammates. Show understanding and respect for your superiors. Show that you are willing to do the work and put in the time. Most importantly, take pride in completing every step correctly.

This was easy to correct in the moment during our event installation. However, had we not addressed it, that habit may have persisted. Even if harmless in tone, it would inevitably frustrate those who focus on performing their role to the best of their ability. It does not optimize team dynamics, nor does it help the job get done well.

Truly, “What’s next?” is the question to ask in life — whether philosophically or pragmatically. What’s the next conquest? The next endeavor? If you’re doing physical labor, what’s the next step to keep moving forward? In office work, what’s the next priority? It doesn’t matter the setting. “What’s next?” demonstrates eagerness. It signals commitment. It shows you are ready to do what needs to be done.

Never ask, “Are we done yet?” Much like that six-hour car ride — we’re not there yet. And in the broader sense, we’re never “there.” There is always something next.

Show the world — and yourself — that you are ready for the next big thing, even in the micro details of closing down an amphitheater at night. Don’t worry about the party your friends are at. Don’t worry about an extra 20 minutes of sleep. Don’t worry that someone may be waiting for you. Just do the work.

It will serve you in that moment — and far beyond it. When we consistently adjust our attitudes toward everything we encounter, we get better results, become better teammates and leaders, and remain excited for whatever comes next.

By Chris Sinclair
Founder, The Anthem Group